MEADOWBROOK | Adelaide Hills
Meadowbrook Adelaide Hills asks that you please read these Terms & Conditions carefully and in full.
Welcome! We are proud to introduce you to our property in our unique part of the world. Meadowbrook Adelaide Hills strives to ensure that each and every guest enjoys an experience beyond their expectations.
As we entrust our property in to our guests’ hands we do expect that guests read, abide, and comply by the Terms and Conditions. We ask guests to show the upmost care and responsibility, and it is expected that the property and furnishings be returned in the exact same condition at the end of your stay as at the beginning.
Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Meadowbrook Adelaide Hills will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy. Of course, we understand accidents happen and prefer not to on-charge minor breakage where we have been notified.
It is important that guests choose Meadowbrook Adelaide Hills to suit their expectations, whilst knowing ours: it is our expectation that our properties are solely used for holiday purposes, and that guests understand their responsibilities before booking.
Rest assured, in saying the above, we are not unreasonable, and encourage guests to talk to us if there is concern – communication can solve anything! We know that 99.9% of our guests are amazing, lovely people who simply wish to holiday in comfort – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe showing disrespect to a property and its neighbours is acceptable.
We thank you, and very much look forward to welcoming you soon as our valued guest.
TERMS & CONDITIONS of HOLIDAY RENTAL
1. DEFINITIONS
1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property.
1.2 “Property” means the premises you have booked and all its fixtures, fittings, and equipment.
1.3 “Management” means Meadowbrook Adelaide Hills.
1.4 “Primary Guest” means the person who makes and pays for both the deposit and final payment and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted.
1.5 “Guests” mean the persons who stay overnight at the property during the booking.
1.6 “Visitor” means a person or guest permitted to visit the property during the booking.
1.7 “Agents” mean a 3rd party booking provider e.g., AirBnb.com, Booking.com, Riparide, VRBO/HomeAway/Stayz.com.au
2. GUEST RESPONSIBILITY
2.1 Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions.
2.2 If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and functionality is available to guests in the House Manual.
2.3 You must be at least 21 years of age to book any accommodation with Meadowbrook Adelaide Hills.
2.4 Meadowbrook Adelaide Hills properties are strictly not available for end of school celebrations and should Meadowbrook Adelaide Hills become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellations terms will then apply.
3. PAYMENT
3.1 We accept Visa, MasterCard & American Express only.
3.2 100% of the full tariff is required to secure the booking and paid only by the Primary Guest. Meadowbrook Adelaide Hills does not ‘hold’ accommodation until the full tariff is paid.
4. PRIMARY GUEST REGISTRATION AGREEMENT AND SECURITY DEPOSIT/BOND
4.1 When booking with us you accept that;
- While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings, and/or any consequent loss suffered by Meadowbrook Adelaide Hills.
- All fixtures, fittings, furniture and appliances are assumed to be in good working order at the commencement of your stay, and in the event that any item is not in good working order at the commencement of your stay, you must notify us immediately, so that the condition of the item can be recorded at that time.
- If we have not received notification from you, any damage will be deemed to have been caused by you.
- Any breakages, damage/loss or injury which occur during your occupation must be reported to us prior to your departure, and replaced to the satisfaction of Meadowbrook Adelaide Hills. Failure to comply with this condition will result in your bond being held until the matter is resolved, or a claim being lodged with AirBnb, Riparide, Stayz, Bookings.com if you have made the booking through those booking channels.
- Malfunctioning equipment or damages, – If there are any problems with the property or malfunctioning equipment, please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with Streaming Services, Internet, media players, games or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible; however, there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damage to the rental home or property caused by you or your guests. Meadowbrook Adelaide Hills inspects the Property after each stay and reserves the right to charge for missing or damaged items.
- You have read and agreed to our Terms and Conditions. On arrival you agree to read the House Manual and to take note of all emergencies exits and equipment.
- You accept that smoking inside the property is forbidden, and no cigarette butts will be discarded on the property.
- That the number of people staying at the property does not exceed 2 people at any time during the occupancy unless written approval has been agreed.
- You agree that the property will be left in a neat and tidy condition on departure. This includes, without limitation; washing up, fridge cleaned out, and rubbish to be placed in bins provided, wet towels to be placed in bathrooms. We expect to clean the Property as part of our service, but if additional extraordinary cleaning is required, the cost will be charged against the credit card (security deposit). In an attempt to keep tariffs low, we only have provision for the household bins, or, if additional rubbish is left behind, we will dispose at the guest’s expense – deducted from your security deposit. Excessive cleaning or rubbish may affect your bond.
- You confirm that the use of the property during our stay is NOT for end of school celebrations or bucks’ parties, or any event that you have not received prior permission in writing from Meadowbrook Adelaide Hills.
- Music, entertainment and sound equipment are set up for your use and enjoyment. Please do not unplug or disconnect any equipment. Instructions for the use of equipment are found in the house manual.
- Aside from excrement, only flush toilet paper down the toilet. Do not under any circumstances flush anything else down the toilet, as the property is an an aerobic waste system. Other items including tissues, ‘flushable’ wipes, contraceptives, and menstrual products will block the waste system and so must be disposed of in the bins provided. Meadowbrook Adelaide Hills checks flush on every clean, and if it’s blocked after your stay, your full bond will be deducted and the cost of the plumber call out charged accordingly.
4.2 For guests that book directly on www.mbrook.com.au a $150 security deposit/bond is required for your stay and is payable upon booking by credit card.
4.3 The funds held are refunded approximately 48hrs following your stay, as long as there is no reported damage to the property.
4.4 This Security Deposit/Bond payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking, any breakages or damages incurred during the stay, odours caused by smoking, excess garbage, emergency trade call-out fees, or cleaning charges in excess of the normal levels of cleaning.
4.5 Meadowbrook Adelaide Hills reserves the right to recover including to pursue legal action for any extra costs above the security deposit amount, if the damage or costs exceed the security deposit amount.
4.6 Meadowbrook Adelaide Hills will notify the Primary Guest by email prior to deducting or withholding the full security deposit.
5. NUMBER OF GUESTS
5.1 Parties and Functions are prohibited at Meadowbrook Adelaide Hills without prior written approval.
5.2 The number of guests staying at the property must not exceed 2 people, or subsequently agreed in writing or email by Meadowbrook Adelaide Hills.
6. CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS
6.1 Our check-in time is from 9:00AM onwards, and check-out time before 5:00PM (weekdays and weekends). If the property is not vacated by the agreed time, then extra charges will be incurred.
6.2 Check-In or Check-Out outside of these times may be available on request.
6.3 Check-in and out times may change subject to availability.
6.5 Meadowbrook Adelaide Hills will make every effort to ensure the property is available as booked. However, alterations to bookings may be required due to unforeseen circumstances. e.g., flooding, bushfire.
6.6 Check-out times must be adhered to. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, heaters, fans and air-conditioning units have been switched off, all lights have been switched off – both inside and out, all taps are turned off, no taps are running, all garbage has been taken out, all dishes are washed, if any furniture inside and outside has been moved please return to original position.
6.7 Access to the Property is with a PIN code and smart lock. There is a spare key safe should you lock yourself or in the event of an issue with the smart lock access. Please contact us if you require access to the spare key safe.
6.8 The Property is equipped with exterior security cameras. Cameras are not monitored for guest’s safety in any way and should not be relied on by guests for personal security or security of their belongings. Cameras may be used to enforce and verify compliance with rental policies. Any damage, tampering or obstruction caused to cameras by guests may result in a partial or complete loss of security deposit funds.
7. NOISE, PARTIES & DISTURBANCES
7.1 Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If your behaviour or that of your guests causes damage, danger, or annoyance we reserve the right to ask you to vacate the property immediately and treat it as a cancellation of booking, with no refund. A $300 deduction will be charged if we are required to send Private Security Personnel.
7.2 Any excessive noise must be kept to a minimum after 10.30pm. Offensive and excessive noise is prohibited and may result in termination of permission to occupy the property, eviction, loss of rental paid, and extra charges for security and other expenses which may be deducted from your Security Deposit/Bond under these Terms & Conditions. In the event of a disturbance or complaint we will attempt to contact the Primary Guest on the booking to request that the disturbance cease. In the event that we are unable to reach the Primary Guest, then a member of Management will visit the property at your cost.
8. SMOKING
8.1 Meadowbrook Adelaide Hills is a no-smoking Property and is equipped with regulation smoke alarms. Please smoke only in designated outdoor areas. Odours in the property caused by smoking will attract an additional deodorising fee of $100. Discarding cigarette butts in a rural area has the potential to ignite fires, please use ash trays and ash buckets provided.
9. FIRES
9.1 IMPORTANT: On occasions there might be a Total Fire Ban. During a Total Fire Ban you must not use the external fire pit or start any outdoor open fires. Please always check the SA Country Fire Service website (Mounty Lofty Ranges Zone).
9.2 During your stay please do not under any circumstances and at any time, light any type of fires using your own equipment not provided by Meadowbrook Adelaide Hills or through a professional service provider including spit-roasts, bonfires, fire pits, campfires, fireworks and flick cigarette butts.
10. CHILDREN TODDLERS & INFANTS
10.1 The Property is set up ideally for a couple – two adults. Children and infants can be accommodated with prior notice and approval. The rural setting of the property presents natural hazards for young children (including native wildlife, livestock, dams and watercourses) and constant visual supervision of infants, toddlers or children is required at all times.
10.2 Please supervise infants, toddlers or children at all times. Meadowbrook Adelaide Hills will not accept any liability of any injury, permanent disability or death of any infants, toddlers or children at the property.
10.3 Meadowbrook Adelaide Hills reserves the right to cancel the booking if infants, toddlers or children are included in your group without our consent.
10.4 Infants, toddlers or children, under no circumstances are to be left unsupervised by an adult at the property.
11. PETS
11.1 Pets can be accommodated with prior notice and approval. The Property is mostly suited to small indoor dogs. We don’t encourage large dogs due to the nature of fencing and the presence of livestock. Where approval is granted, the presence of your pet is entirely at your own risk.
11.2 We only allow no more than 1 pet on our property; any more than 1 pet, or the presence of pets without prior approval will result in an instant non-refundable cancellation and full security deposit withheld.
11.3. Additional pet cleaning fees apply and are subject to change. Meadowbrook Adelaide Hills reserves the right to change our pet friendly conditions/policy to non-pet friendly at any time. Meadowbrook Adelaide Hills will honour any bookings made at the time of when the pet friendly policy applied.
NOTE:
– We have only agricultural wire fencing;
– There is livestock on the property;
– Please clean up after you pets;
– Please bring own pet bedding, blanket, towels, poop bags and food/water bowls;
– At no point can pets be left alone on the property;
– Please clean up and dispose of pet droppings;
– Pets must not be allowed on beds or on any furniture and bedding;
– To control vermin, we do place rodent, fox, and rabbit bait stations containing poison around the Property and building perimeter;
– Any discovery of pet hair on beds, repairs required due to pets, or any damage created by pets to the property, will be charged to the security deposit;
11.4 Meadowbrook Adelaide Hills will not accept liability for any pets or animals at the property including for injury, permanent disability or death of any pet.
12. CANCELLATIONS AND VARIATIONS
12.1. All monies paid are non-refundable in the event of a cancellation by the Guest.
12.2 Where a guest elects to cancel their booking, Meadowbrook Adelaide Hills will not attempt to re-let the property, the booking is non-refundable, and no changes will be permitted.
12.3 Meadowbrook Adelaide Hills reserves the right to cancel any booking if we deem the group to be not suited, or if the booking is in breach of any of our Terms and Conditions or, if the occupancy is not approved by Meadowbrook Adelaide Hills. If your booking is found to be in breach of our Terms and Conditions, you may lose all monies paid to Meadowbrook Adelaide Hills.
12.4 In the unlikely event of the property being unavailable or out of order due to unforeseen service needs, damage from previous guests, environmental issues or, is no longer available due to sale of the property, change in ownership or business use, Meadowbrook Adelaide Hills reserves the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund.
13. EVENTS OUTSIDE OUR CONTROL
13.1 Meadowbrook Adelaide Hills reserves the right to move your booking due to circumstances beyond our control e.g., flooding, fires, or unforeseen weather events.
13.2 Meadowbrook Adelaide Hills do not issue refunds for items we have no control over such as power outages, flooding, lightning strikes and other unforeseen circumstances during your stay.
14. AFTER HOURS CALL OUTS
14.1 Guests who require after-hours service are to call our after-hours contact number on +61(0)8 7079 0505 . This number is staffed 24/7.
Emails to bookings@mbrook.com.au will be responded to as soon as possible.
15. LOSS OR INJURY
15.1 Meadowbrook Adelaide Hills takes no responsibility whatsoever for loss or damage of any property, or personal injury, or death, of any occupant, guest, or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge that the environment in which the property is located and must take extreme care when inside and when venturing outside the property, including, without limitation, observing safety signage, fire and safety directions and procedures, electric fencing, gates and cattle grates, and exercise caution when near farm animals and wildlife.
15.2 Meadowbrook Adelaide Hills takes no responsibility for the guests’ personal property. If the property is left at the houses and needs to be returned, this will be done at the guests’ costs through Australia Post. A $30 administration fee applies if we are required to take your items to the post office. Meadowbrook Adelaide Hills will not hold onto your items left behind.
16 PERSONAL INFORMATION AND PRIVACY POLICY
16.1 The personal information obtained from this website is used, where you have so requested, including: to provide products and services to you, to provide you with information, and to send newsletters or other communications to you.
16.2 Meadowbrook Adelaide Hills may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
16.3 We do not pass guest details on to any third parties or external entities.
17. QUOTING POLICY
17.1 All quotes received from Meadowbrook Adelaide Hills are valid for a period of 7 days only. All of our standard tariffs are published on our website at www.mbrook.com.au. If you are provided with an incorrect quote, Meadowbrook Adelaide Hills reserves the right to adjust the quote to the published tariff. Rates may increase for weekends, public holidays, school holidays, concert or event weeks and weekends.
17.2 All estimated quotes from third party websites are based on standard tariffs for standard guest numbers. Final quotes must be from Meadowbrook Adelaide Hills directly.
18. INTERNET AND MOBILE COVERAGE
18.1 The Property has mobile coverage for all major networks. The internet is provided by Fixed Wireless NBN, speeds can range from 10mbps to 50mbps. Guests have no download limit and the Internet services are provided as a courtesy to guests and not a guarantee. Meadowbrook Adelaide Hills cannot guarantee performance of the provided internet connection due to factors beyond its control such as network congestion.
19. PARKING, VEHICLES & VEHICLE ACCESS
19.1 Ample parking is available, and vehicles must be parked in the designated parking areas and carport or driveway.
19.2 Vehicles (including motorbikes) are not permitted to drive off designated roads e.g., onto lawns, paddocks, fields, bush tracks or fire trails.
19.3 No alternative accommodation of any kind is permitted at Meadowbrook Adelaide Hills. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags. Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property.
19.4 The use of trail bikes, dirt bikes, quad bikes or any similar vehicles is not permitted on any property.
19.5 The main drive way must be kept clear at all times to maintain right of passage to our rear neighbours.