Overview
We proudly stand behind the products we make and want you to be completely satisfied with your purchase. If you are unsatisfied for any reason, please contact us as soon as possible so we can assist you. The following policy outlines our standard handling of refunds and returns.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Example: unopened bottles of wine.
To complete your return, we require proof of purchase.
Example: receipt, digital statement, or order details.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account in the first instance.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@mbrook.com.au
Sale items
Discounted items will be refunded at the price paid.
Exchange
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at admin@mbrook.com.au
Returns
To return your product, you should mail your product to: PO BOX 1597 Kersbrook SA 5231
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.
Depending on where you live, the time it may take for your returned product to reach us, and your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Assistance?
Contact us at admin@mbrook.com.au for questions related to refunds and returns.